I'm a nerd for public service and system design.
With over a decade's worth of experience designing for civic tech, I believe that design has a responsibility to do good and integrate diversity, equity, inclusion, and accessibility into its process. The following is a sample of the kinds of projects I've worked on since pivoting my career from marketing and financial tech. If you would like to learn more, email me or visit my Linkedin.
Login.gov
- Fortifying the sign in experience with phishing-resistant multi-factor authentication methods (case study)
- Creating more robust account management between Login.gov and its partner agencies for users
- Designing fraud prevention experiences to reduce bot activity
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Government modernization
- Researching how to streamline data workflow processes for Data.gov (case study)
- Consulting with USGS on how to modernize their data intake tech stack
- Updating NSF's funding opportunities workflow to be more user-friendly
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Activism
- Designing a tracker for funding communication between coordinators and health providers for Midwest Access Coalition
- Modernizing legal content with a focus on plain language communication for If/When/How